SMS / TEXT MESSAGING PRIVACY POLICY
For customers who communicate with us by text message
1. Introduction
This Privacy Policy explains how Hays Paint Solutions LLC. dba Full Tilt Collision
collects, uses, and protects information when you communicate with us through SMS/text messages using our business telephone system.
By providing your mobile telephone number and choosing to communicate with us by text message, you acknowledge this Privacy Policy and consent to the handling of your information as described below.
2. Information We May Collect
When you communicate with us by text message, we may collect and retain information such as:
• Your name and mobile telephone number.
• The content of text messages you send to us or receive from us.
• The date, time, and delivery status of messages.
• Information you voluntarily provide during a text conversation.
• Information reasonably necessary to provide customer service, schedule appointments, respond to inquiries, or conduct business with you.
3. How We Use Text Messaging Information
We may use information obtained through text messaging to:
• Respond to your questions and requests.
• Provide customer service and support.
• Schedule, confirm, or change appointments or service.
• Send requested information or updates.
• Communicate about an existing business relationship.
• Maintain records of customer communications.
• Protect our business, customers, employees, and communications systems.
• Comply with applicable laws and legal obligations.
We do not use the contents of your text messages for purposes unrelated to providing or managing our communications with you, except where necessary to comply with law, protect our rights, prevent fraud or abuse, or operate our communications systems.
4. Sharing of Information
We do not sell or rent your mobile telephone number or the content of your text messages to third parties for their own marketing purposes.
We may share information with service providers that help us operate our telephone, SMS, information technology, customer service, scheduling, or business systems. These providers may process information on our behalf and are expected to use it only as necessary to provide their services.
We may also disclose information when required by law, legal process, or governmental request, or when reasonably necessary to protect our rights, customers, employees, property, or the security of our systems.
5. Text Messaging Consent
If you provide your mobile number and request or agree to receive text messages from us, we may use that number to communicate with you for the purposes described at the time of consent.
Consent to receive text messages is not a condition of purchasing goods or services unless expressly stated and permitted by applicable law.
Message frequency may vary depending on your communications with us.
6. Opting Out
You may ask us to stop sending text messages at any time. Where supported, you may reply STOP to an SMS message to request that text messaging be discontinued.
You may also contact us directly using the contact information below to request removal from text messaging.
If you opt out of text messages, we may still contact you through other appropriate methods when necessary to provide services, respond to an inquiry, or communicate about an existing business relationship.
7. Help
For assistance with text messaging, you may reply HELP where supported or contact us using the information below.
8. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect information handled through our business communications systems. However, no electronic communication system can be guaranteed to be completely secure.
9. Data Retention
We may retain text-message records for as long as reasonably necessary for customer service, business records, legal, security, dispute-resolution, and compliance purposes. Retention periods may vary depending on the nature of the communication and applicable requirements.
10. Children’s Privacy
Our text messaging service is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through our SMS service.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, communications systems, or legal requirements. The updated version will be made available through our normal business channels.
12. Contact Information
Hays Paint Solutions LLC.
dba Full Tilt Collision
3541 Highway 50 E, Columbus, MS 39702
(662) 327-0466
https://fulltiltcollision.com/
Effective Date: 9-28-2026